Digital Planet Blog

Gamifying Contact Centers

February 14th, 2020 by admin

Contact centers (also referred to as call centers) are an important touchpoint for customers. Customers’ experience with a contact center agent can help make or break their perception of a company. Due to this, it is critical that agents are motivated and provide the best service possible. Key performance...

Read Full Story »

Posted in: Solutions

Defining Unified Communication & Collaboration

August 28th, 2019 by admin

For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you'd find a closet where PBX equipment was connecting employees to a central phone, as well as extensions. What the conventional phone system lacked in flexibility,...

Read Full Story »

Posted in: Services, Solutions, Unified Communications

Tips for Finding the Right Hybrid Cloud Provider

July 9th, 2019 by admin

So, your organization has decided to adopt a hybrid cloud architecture? That’s great news! Soon you’ll have a flexible model in place, with the ability to strategically run workloads of data where it makes the most sense. Either in the public cloud, private cloud, on-premise on dedicated servers, virtual...

Read Full Story »

Posted in: Services, Solutions, Unified Communications

UC&C-Does one size fit all?

October 16th, 2018 by admin

Today, flexibility at work is one of the most important factors contributing to job satisfaction, according to the U.S. Bureau of Labor Statistics. The agency reports 20 million Americans actively choose to work part-time for more flexibility. Most believe part of that growth also comes from millennials,...

Read Full Story »

Posted in: Unified Communications



Looking for older press releases and announcements? View Archive »

Cal. Civ. Code § 1798.102 - Do Not Sell My Personal Information