Digital Planet Blog

Advantages of Managed WAP

June 10th, 2020 by admin

Wireless Access Points (WAP) take WiFi connectivity offered by a single access point, such as a router, and extend the signal by creating wireless hotspots. This allows more devices to connect to a single network across a larger area while increasing data transmission speeds. While traditionally such...

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Posted in: Services, Solutions

Gamifying Contact Centers

February 14th, 2020 by admin

Contact centers (also referred to as call centers) are an important touchpoint for customers. Customers’ experience with a contact center agent can help make or break their perception of a company. Due to this, it is critical that agents are motivated and provide the best service possible. Key performance...

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Posted in: Solutions

What 5G Will Bring

November 4th, 2019 by admin

There is a lot of excitement around emerging 5G technology, with major telecom service providers like AT&T, Verizon, and T-Mobile already discussing their strategies and initial progress for building and rolling out the new network. To match the developments in the network, manufacturers are beginning...

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Posted in: Services, Solutions

Defining Unified Communication & Collaboration

August 28th, 2019 by admin

For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you'd find a closet where PBX equipment was connecting employees to a central phone, as well as extensions. What the conventional phone system lacked in flexibility,...

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Posted in: Services, Solutions, Unified Communications

Tips for Finding the Right Hybrid Cloud Provider

July 9th, 2019 by admin

So, your organization has decided to adopt a hybrid cloud architecture? That’s great news! Soon you’ll have a flexible model in place, with the ability to strategically run workloads of data where it makes the most sense. Either in the public cloud, private cloud, on-premise on dedicated servers, virtual...

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Posted in: Services, Solutions, Unified Communications

Integrate Unified Communication (UC) System with Business Processes to Get More Bang for Your Buck

June 4th, 2019 by admin

When it comes to UC platforms, generally the features and functionality that get the most attention are the flashier ones. Vonage, for example, offers an application called IceBreaker, where sales teams can send automated messages to prospective clients and sync it with their cloud-based calendar app...

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Posted in: Solutions, Unified Communications

What is CPaaS and What Does It Mean to Business?

May 8th, 2019 by admin

Communications Platforms-as-a-Service (CPaaS) is an incredibly hot topic these days, and for very good reasons. It’s a way for developers to add today’s most attractive real-time communication capabilities? such as voice, video messaging, and instant messaging?into their enterprise applications, without...

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Posted in: Services

UC&C-Does one size fit all?

October 16th, 2018 by admin

Today, flexibility at work is one of the most important factors contributing to job satisfaction, according to the U.S. Bureau of Labor Statistics. The agency reports 20 million Americans actively choose to work part-time for more flexibility. Most believe part of that growth also comes from millennials,...

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Posted in: Unified Communications



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