January 12th, 2021 by admin
5G - is it all it's cracked up to be? Read this before you panic 5G was a prominent topic at the recent annual CES 2019 conference. Designated as an emerging trend with its conference track, 5G focused on various sessions, exhibits, and keynote speeches. There is a lot of excitement happening around...
Posted in: Solutions
November 30th, 2020 by admin
The concepts that make up Software-defined Wide-Area-Networking, or SD-WAN, are anything but new. They include encryption technologies, subscription-based pricing, network overlays, and path controls, which have been used in the enterprise for some time now. However, SD-WAN is particularly unique because...
Posted in: Solutions
November 2nd, 2020 by admin
Just as its name-united communications and collaboration-suggest, UC&C brings together various tools that allow users to communicate and collaborate under a single, unified interface and management system. UC&C offers companies multiple avenues for their employees to communicate with one another...
October 5th, 2020 by admin
The growth and simplicity of cloud services have many workers trading desktops for internet browsers. Cloud-based services and anytime, anywhere access to devices and enterprise applications are opening up new opportunities for employees to have a more flexible work schedule and enjoy a work-from-anywhere...
September 9th, 2020 by admin
Every interaction a customer has with a business can influence their perceptions of the company and determine whether they will become a return customer. Companies must carefully consider how they engage with customers to promote customer retention at each touchpoint along the customer journey. Developing...
August 10th, 2020 by admin
Video conferencing has become a common meeting modality for businesses today. Bringing together people from multiple locations, the business benefits of adopting video conferencing are numerous. From managing remote workers to building stronger teams, this technology can transform day-to-day operations....
Posted in: Solutions
July 7th, 2020 by admin
The forces behind the rise of the Internet of Things (IoT) are no doubt powerful and transformative. New protocols, services, and systems will support the emerging IoT economy in many exciting and significant ways. In doing so, companies – large and small – will become digital businesses...
Posted in: Solutions
June 10th, 2020 by admin
Wireless Access Points (WAP) take WiFi connectivity offered by a single access point, such as a router, and extend the signal by creating wireless hotspots. This allows more devices to connect to a single network across a larger area while increasing data transmission speeds. While traditionally such...
May 13th, 2020 by admin
Think about it - if your company lost some or all of its data due to disaster, could you continue 'normal' business operations? If your inventory information, manufacturing processes, or contractual data even partially disappeared, would you still be able to bill customers, pay your vendors, or continue...
February 14th, 2020 by admin
Contact centers (also referred to as call centers) are an important touchpoint for customers. Customers’ experience with a contact center agent can help make or break their perception of a company. Due to this, it is critical that agents are motivated and provide the best service possible. Key performance...
Posted in: Solutions
December 3rd, 2019 by admin
Identity and access management (IAM) should be at the heart of any organization's cybersecurity strategy. It's an essential component in supporting the delivery and security of digital services and assets, including access to data, applications, and other enterprise resources, such as servers, network...
November 4th, 2019 by admin
There is a lot of excitement around emerging 5G technology, with major telecom service providers like AT&T, Verizon, and T-Mobile already discussing their strategies and initial progress for building and rolling out the new network. To match the developments in the network, manufacturers are beginning...
September 30th, 2019 by admin
With the promise of delivering more network agility at a much lower cost than multiprotocol label switching (MPLS) bandwidth, it’s not surprising that the SD-WAN market is estimated to grow 33% (CAGR) over the next five years. In fact, the market is expected to reach $1.3 billion, according to analysts....
August 28th, 2019 by admin
For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you'd find a closet where PBX equipment was connecting employees to a central phone, as well as extensions. What the conventional phone system lacked in flexibility,...
Posted in: Services, Solutions, Unified Communications
August 5th, 2019 by admin
Cloud computing is changing the way businesses operate, helping them improve their efficiency and create a more collaborative environment—all while helping businesses to save costs. More and more organizations are switching to cloud computing and reaping the numerous benefits that the cloud offers....
July 9th, 2019 by admin
So, your organization has decided to adopt a hybrid cloud architecture? That’s great news! Soon you’ll have a flexible model in place, with the ability to strategically run workloads of data where it makes the most sense. Either in the public cloud, private cloud, on-premise on dedicated servers, virtual...
Posted in: Services, Solutions, Unified Communications
June 4th, 2019 by admin
When it comes to UC platforms, generally the features and functionality that get the most attention are the flashier ones. Vonage, for example, offers an application called IceBreaker, where sales teams can send automated messages to prospective clients and sync it with their cloud-based calendar app...
Posted in: Solutions, Unified Communications
April 3rd, 2019 by admin
In an Industry 4.0 world, manufacturers have the ability to make more informed decisions using real-time data collected from powerful embedded networked sensors in machines, assets, and applications. These sensors enable data capture at every stage of the design and manufacturing process and that data...
Posted in: Solutions
March 6th, 2019 by admin
Video conferencing has revolutionized the way business is done by enabling effortless communication with clients, partners, and colleagues across huge distances, time zones, and borders. But like all modern marvels, video conferencing took a while to evolve to its current manifestation and wasn't...
Posted in: Solutions
February 6th, 2019 by admin
Making the move to the hybrid cloud model means understanding the best uses for public and private cloud services, including determining which workloads can effectively be transitioned, managed and provisioned in the cloud. The move to the hybrid cloud model continues to pick up steam....
Posted in: Solutions
January 9th, 2019 by admin
No two companies are exactly the same. Even those in the same industry have different requirements when it comes to their network infrastructure and wireless access. Mainstream Wireless Access Points (WAPs) are frequently used to support these business networks and provide wireless connectivity, including...
December 6th, 2018 by admin
Disaster recovery (DR) strategies are continuing to evolve to become an even greater focus on the modern enterprise. Just like insurance, no one wants to plan for the worst, but the impact of not having it could be a catastrophe- disaster recovery is the same. Upcoming changes expected from the European...
Posted in: Solutions
November 8th, 2018 by admin
It's fair to say the Internet of Things (IoT) era is officially upon us. IoT has morphed from analysts' favorite buzzword or buzz-acronym into a full-blown revolution. Just look at national homebuilder Lennar's decision to partner with Amazon to include the full suite of 'smart home' technology...
Posted in: Solutions
June 7th, 2018 by admin
In some ways, cloud technology seems like it was made for a call center operation. The emergence of new cloud-based data storage and delivery models and innovative cloud services has been a game-changer for businesses maintaining and growing call center operations. What’s the advantage of cloud technology...
Posted in: Solutions
March 8th, 2018 by admin
Better Business Communications Experiences How do you create seamless process experiences, without causing communications hiccups for your customers? The most exciting answer comes from the capabilities of Applications Programming Interfaces (APIs), which when you deploy them in combination...
Posted in: Solutions
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