August 25th, 2021 by admin
The pandemic is continuing to impact how businesses operate. Initially, there was a significant movement towards working remotely, which required businesses to transition to cloud-based operations. Now, some companies are considering moving employees...
July 9th, 2021 by admin
In just a few short years, contact centers have changed considerably. With new ways for clients to interact with businesses, such as web calls, live chat, and video chat, what agents need to handle has grown drastically. The technology required...
Posted in: Solutions
June 2nd, 2021 by admin
Cybersecurity has been a hot-button issue lately, and rightfully so. With the number of high-profile data breaches recently, businesses need to be proactive to prevent becoming the next victim. While most of the breaches that made the news were...
April 8th, 2021 by admin
When the pandemic hit, businesses scrambled to get their employees setup at home. Companies picked solutions that helped their employees succeed at the moment, but those solutions may not be ideal for the future. One of the most common solutions businesses...
March 15th, 2021 by admin
Cybersecurity has and will continue to be one of the most important aspects of running a successful business. Your customers rely on your ability to protect their sensitive information, and a data breach can cause irreparable damage, not only to your...
January 12th, 2021 by admin
5G - is it all it's cracked up to be? Read this before you panic 5G was a prominent topic at the recent annual CES 2019 conference. Designated as an emerging trend with its conference track, 5G focused on various sessions, exhibits, and keynote speeches....
Posted in: Solutions
November 30th, 2020 by admin
The concepts that make up Software-defined Wide-Area-Networking, or SD-WAN, are anything but new. They include encryption technologies, subscription-based pricing, network overlays, and path controls, which have been used in the enterprise for some...
Posted in: Solutions
November 2nd, 2020 by admin
Just as its name-united communications and collaboration-suggest, UC&C brings together various tools that allow users to communicate and collaborate under a single, unified interface and management system. UC&C offers companies multiple avenues...
October 5th, 2020 by admin
The growth and simplicity of cloud services have many workers trading desktops for internet browsers. Cloud-based services and anytime, anywhere access to devices and enterprise applications are opening up new opportunities for employees to have a more...
September 9th, 2020 by admin
Every interaction a customer has with a business can influence their perceptions of the company and determine whether they will become a return customer. Companies must carefully consider how they engage with customers to promote customer retention...
August 10th, 2020 by admin
Video conferencing has become a common meeting modality for businesses today. Bringing together people from multiple locations, the business benefits of adopting video conferencing are numerous. From managing remote workers to building stronger teams,...
Posted in: Solutions
July 7th, 2020 by admin
The forces behind the rise of the Internet of Things (IoT) are no doubt powerful and transformative. New protocols, services, and systems will support the emerging IoT economy in many exciting and significant ways. In doing so, companies – large...
Posted in: Solutions
June 10th, 2020 by admin
Wireless Access Points (WAP) take WiFi connectivity offered by a single access point, such as a router, and extend the signal by creating wireless hotspots. This allows more devices to connect to a single network across a larger area while increasing...
May 13th, 2020 by admin
Think about it - if your company lost some or all of its data due to disaster, could you continue 'normal' business operations? If your inventory information, manufacturing processes, or contractual data even partially disappeared, would you still be...
February 14th, 2020 by admin
Contact centers (also referred to as call centers) are an important touchpoint for customers. Customers’ experience with a contact center agent can help make or break their perception of a company. Due to this, it is critical that agents are motivated...
Posted in: Solutions
December 3rd, 2019 by admin
Identity and access management (IAM) should be at the heart of any organization's cybersecurity strategy. It's an essential component in supporting the delivery and security of digital services and assets, including access to data, applications, and...
November 4th, 2019 by admin
There is a lot of excitement around emerging 5G technology, with major telecom service providers like AT&T, Verizon, and T-Mobile already discussing their strategies and initial progress for building and rolling out the new network. To match the developments...
September 30th, 2019 by admin
With the promise of delivering more network agility at a much lower cost than multiprotocol label switching (MPLS) bandwidth, it’s not surprising that the SD-WAN market is estimated to grow 33% (CAGR) over the next five years. In fact, the market is...
August 28th, 2019 by admin
For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you'd find a closet where PBX equipment was connecting employees to a central phone, as well as extensions....
Posted in: Services, Solutions, Unified Communications
August 5th, 2019 by admin
Cloud computing is changing the way businesses operate, helping them improve their efficiency and create a more collaborative environment—all while helping businesses to save costs. More and more organizations are switching to cloud computing and reaping...
July 9th, 2019 by admin
So, your organization has decided to adopt a hybrid cloud architecture? That’s great news! Soon you’ll have a flexible model in place, with the ability to strategically run workloads of data where it makes the most sense. Either in the public cloud,...
Posted in: Services, Solutions, Unified Communications
June 4th, 2019 by admin
When it comes to UC platforms, generally the features and functionality that get the most attention are the flashier ones. Vonage, for example, offers an application called IceBreaker, where sales teams can send automated messages to prospective clients...
Posted in: Solutions, Unified Communications
April 3rd, 2019 by admin
In an Industry 4.0 world, manufacturers have the ability to make more informed decisions using real-time data collected from powerful embedded networked sensors in machines, assets, and applications. These sensors enable data capture at every stage of...
Posted in: Solutions
March 6th, 2019 by admin
Video conferencing has revolutionized the way business is done by enabling effortless communication with clients, partners, and colleagues across huge distances, time zones, and borders. But like all modern marvels, video conferencing took a while...
Posted in: Solutions
February 6th, 2019 by admin
Making the move to the hybrid cloud model means understanding the best uses for public and private cloud services, including determining which workloads can effectively be transitioned, managed and provisioned in the cloud. The move to...
Posted in: Solutions
January 9th, 2019 by admin
No two companies are exactly the same. Even those in the same industry have different requirements when it comes to their network infrastructure and wireless access. Mainstream Wireless Access Points (WAPs) are frequently used to support these business...
December 6th, 2018 by admin
Disaster recovery (DR) strategies are continuing to evolve to become an even greater focus on the modern enterprise. Just like insurance, no one wants to plan for the worst, but the impact of not having it could be a catastrophe- disaster recovery is...
Posted in: Solutions
November 8th, 2018 by admin
It's fair to say the Internet of Things (IoT) era is officially upon us. IoT has morphed from analysts' favorite buzzword or buzz-acronym into a full-blown revolution. Just look at national homebuilder Lennar's decision to partner with Amazon...
Posted in: Solutions
June 7th, 2018 by admin
In some ways, cloud technology seems like it was made for a call center operation. The emergence of new cloud-based data storage and delivery models and innovative cloud services has been a game-changer for businesses maintaining and growing call center...
Posted in: Solutions
March 8th, 2018 by admin
Better Business Communications Experiences How do you create seamless process experiences, without causing communications hiccups for your customers? The most exciting answer comes from the capabilities of Applications Programming Interfaces...
Posted in: Solutions
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