April 8th, 2021 by admin
When the pandemic hit, businesses scrambled to get their employees setup at home. Companies picked solutions that helped their employees succeed at the moment, but those solutions may not be ideal for the future. One of the most common solutions businesses adopted was using Microsoft Teams. Microsoft Teams helped their employees communicate and collaborate while working remotely, but it has limitations with PBX integration, making it less than ideal for many businesses.
Integration and Reliability Problems
The lack of PBX integration can be problematic for businesses that utilize a Contact Center. Microsoft Teams is missing significant features such as receptionist, multi-level auto-attendant, and advanced hunt groups. For a company that relies on quality customer service, not having the Contact Center functionality can negatively impact customer service.
Another issue is that they do not provide 99.999% uptime, instead offering 99% uptime. While this may not seem like a big difference, it proves to be quite significant over the course of a year. Another issue is that Microsoft doesn't offer proactive support. If your business were to experience problems, getting a hold of a service representative to get your system up and running again could be challenging. Any amount of downtime can cost your company money, and since the pandemic began, budgets have become increasingly tight. In addition to the reliability issues, Microsoft Teams does not provide analog services such as fax, and the calling plan costs are high, especially international business calls.
How Digital Planet Can Help
Ensuring that your communications are providing all of the functionality your business needs is crucial. At Digital Planet, we understand that your company needs solutions that empower your employees to be more productive and communicate with your customers. We will act as Consultants on your behalf and help guide you to the ideal VoIP solution, as we are partnered with over 50 VoIP providers. If you are using Microsoft Teams but need to integrate a VoIP solution, contact us today. We will work diligently to get your business the solution that helps your company now and in the future.