August 25th, 2021 by admin
The pandemic is continuing to impact how businesses operate. Initially, there was a significant movement towards working remotely, which required businesses to transition to cloud-based operations. Now, some companies are considering moving employees...
July 9th, 2021 by admin
In just a few short years, contact centers have changed considerably. With new ways for clients to interact with businesses, such as web calls, live chat, and video chat, what agents need to handle has grown drastically. The technology required...
Posted in: Solutions
October 5th, 2020 by admin
The growth and simplicity of cloud services have many workers trading desktops for internet browsers. Cloud-based services and anytime, anywhere access to devices and enterprise applications are opening up new opportunities for employees to have a more...
March 11th, 2020 by admin
Software-Defined Networking (SDN) is a technology that has turned traditional enterprise networking on its head. SDN is a disruptive innovation because it essentially creates a virtualized version of the physical network, that can be centrally managed...
Posted in: Security
August 28th, 2019 by admin
For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you'd find a closet where PBX equipment was connecting employees to a central phone, as well as extensions....
Posted in: Services, Solutions, Unified Communications
August 5th, 2019 by admin
Cloud computing is changing the way businesses operate, helping them improve their efficiency and create a more collaborative environment—all while helping businesses to save costs. More and more organizations are switching to cloud computing and reaping...
July 9th, 2019 by admin
So, your organization has decided to adopt a hybrid cloud architecture? That’s great news! Soon you’ll have a flexible model in place, with the ability to strategically run workloads of data where it makes the most sense. Either in the public cloud,...
Posted in: Services, Solutions, Unified Communications
June 4th, 2019 by admin
When it comes to UC platforms, generally the features and functionality that get the most attention are the flashier ones. Vonage, for example, offers an application called IceBreaker, where sales teams can send automated messages to prospective clients...
Posted in: Solutions, Unified Communications
April 3rd, 2019 by admin
In an Industry 4.0 world, manufacturers have the ability to make more informed decisions using real-time data collected from powerful embedded networked sensors in machines, assets, and applications. These sensors enable data capture at every stage of...
Posted in: Solutions
March 6th, 2019 by admin
Video conferencing has revolutionized the way business is done by enabling effortless communication with clients, partners, and colleagues across huge distances, time zones, and borders. But like all modern marvels, video conferencing took a while...
Posted in: Solutions
February 6th, 2019 by admin
Making the move to the hybrid cloud model means understanding the best uses for public and private cloud services, including determining which workloads can effectively be transitioned, managed and provisioned in the cloud. The move to...
Posted in: Solutions
January 9th, 2019 by admin
No two companies are exactly the same. Even those in the same industry have different requirements when it comes to their network infrastructure and wireless access. Mainstream Wireless Access Points (WAPs) are frequently used to support these business...
December 6th, 2018 by admin
Disaster recovery (DR) strategies are continuing to evolve to become an even greater focus on the modern enterprise. Just like insurance, no one wants to plan for the worst, but the impact of not having it could be a catastrophe- disaster recovery is...
Posted in: Solutions
October 16th, 2018 by admin
Today, flexibility at work is one of the most important factors contributing to job satisfaction, according to the U.S. Bureau of Labor Statistics. The agency reports 20 million Americans actively choose to work part-time for more flexibility. Most believe...
Posted in: Unified Communications
September 12th, 2018 by admin
The demand for cloud computing platforms and services continues to rise, and it shows no signs of slowing down. According to a study by IDC, worldwide spending on public cloud computing will increase to $162B in 2020. (Source: Forbes) Part of the...
Posted in: Services
June 7th, 2018 by admin
In some ways, cloud technology seems like it was made for a call center operation. The emergence of new cloud-based data storage and delivery models and innovative cloud services has been a game-changer for businesses maintaining and growing call center...
Posted in: Solutions
April 24th, 2018 by admin
While Software-Defined WAN (SD-WAN) technology was once reserved for smaller-scale operations, it is now seen as a proven, and more mature, network architecture. Today, it is trusted by many distributed enterprises, including those in financial services,...
Posted in: Services
March 8th, 2018 by admin
Better Business Communications Experiences How do you create seamless process experiences, without causing communications hiccups for your customers? The most exciting answer comes from the capabilities of Applications Programming Interfaces...
Posted in: Solutions
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