April 8th, 2021 by admin
When the pandemic hit, businesses scrambled to get their employees setup at home. Companies picked solutions that helped their employees succeed at the moment, but those solutions may not be ideal for the future. One of the most common solutions businesses adopted was using Microsoft Teams. Microsoft...
November 2nd, 2020 by admin
Just as its name-united communications and collaboration-suggest, UC&C brings together various tools that allow users to communicate and collaborate under a single, unified interface and management system. UC&C offers companies multiple avenues for their employees to communicate with one another...
October 5th, 2020 by admin
The growth and simplicity of cloud services have many workers trading desktops for internet browsers. Cloud-based services and anytime, anywhere access to devices and enterprise applications are opening up new opportunities for employees to have a more flexible work schedule and enjoy a work-from-anywhere...
August 10th, 2020 by admin
Video conferencing has become a common meeting modality for businesses today. Bringing together people from multiple locations, the business benefits of adopting video conferencing are numerous. From managing remote workers to building stronger teams, this technology can transform day-to-day operations....
Posted in: Solutions
February 14th, 2020 by admin
Contact centers (also referred to as call centers) are an important touchpoint for customers. Customers’ experience with a contact center agent can help make or break their perception of a company. Due to this, it is critical that agents are motivated and provide the best service possible. Key performance...
Posted in: Solutions
August 28th, 2019 by admin
For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you'd find a closet where PBX equipment was connecting employees to a central phone, as well as extensions. What the conventional phone system lacked in flexibility,...
Posted in: Services, Solutions, Unified Communications
July 9th, 2019 by admin
So, your organization has decided to adopt a hybrid cloud architecture? That’s great news! Soon you’ll have a flexible model in place, with the ability to strategically run workloads of data where it makes the most sense. Either in the public cloud, private cloud, on-premise on dedicated servers, virtual...
Posted in: Services, Solutions, Unified Communications
October 16th, 2018 by admin
Today, flexibility at work is one of the most important factors contributing to job satisfaction, according to the U.S. Bureau of Labor Statistics. The agency reports 20 million Americans actively choose to work part-time for more flexibility. Most believe part of that growth also comes from millennials,...
Posted in: Unified Communications
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