August 25th, 2021 by admin
The pandemic is continuing to impact how businesses operate. Initially, there was a significant movement towards working remotely, which required businesses to transition to cloud-based operations. Now, some companies are considering moving employees...
July 9th, 2021 by admin
In just a few short years, contact centers have changed considerably. With new ways for clients to interact with businesses, such as web calls, live chat, and video chat, what agents need to handle has grown drastically. The technology required...
Posted in: Solutions
April 8th, 2021 by admin
When the pandemic hit, businesses scrambled to get their employees setup at home. Companies picked solutions that helped their employees succeed at the moment, but those solutions may not be ideal for the future. One of the most common solutions businesses...
January 12th, 2021 by admin
5G - is it all it's cracked up to be? Read this before you panic 5G was a prominent topic at the recent annual CES 2019 conference. Designated as an emerging trend with its conference track, 5G focused on various sessions, exhibits, and keynote speeches....
Posted in: Solutions
November 2nd, 2020 by admin
Just as its name-united communications and collaboration-suggest, UC&C brings together various tools that allow users to communicate and collaborate under a single, unified interface and management system. UC&C offers companies multiple avenues...
October 5th, 2020 by admin
The growth and simplicity of cloud services have many workers trading desktops for internet browsers. Cloud-based services and anytime, anywhere access to devices and enterprise applications are opening up new opportunities for employees to have a more...
September 9th, 2020 by admin
Every interaction a customer has with a business can influence their perceptions of the company and determine whether they will become a return customer. Companies must carefully consider how they engage with customers to promote customer retention...
July 7th, 2020 by admin
The forces behind the rise of the Internet of Things (IoT) are no doubt powerful and transformative. New protocols, services, and systems will support the emerging IoT economy in many exciting and significant ways. In doing so, companies – large...
Posted in: Solutions
June 10th, 2020 by admin
Wireless Access Points (WAP) take WiFi connectivity offered by a single access point, such as a router, and extend the signal by creating wireless hotspots. This allows more devices to connect to a single network across a larger area while increasing...
February 14th, 2020 by admin
Contact centers (also referred to as call centers) are an important touchpoint for customers. Customers’ experience with a contact center agent can help make or break their perception of a company. Due to this, it is critical that agents are motivated...
Posted in: Solutions
November 4th, 2019 by admin
There is a lot of excitement around emerging 5G technology, with major telecom service providers like AT&T, Verizon, and T-Mobile already discussing their strategies and initial progress for building and rolling out the new network. To match the developments...
August 28th, 2019 by admin
For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you'd find a closet where PBX equipment was connecting employees to a central phone, as well as extensions....
Posted in: Services, Solutions, Unified Communications
July 9th, 2019 by admin
So, your organization has decided to adopt a hybrid cloud architecture? That’s great news! Soon you’ll have a flexible model in place, with the ability to strategically run workloads of data where it makes the most sense. Either in the public...
Posted in: Services, Solutions, Unified Communications
June 4th, 2019 by admin
When it comes to UC platforms, generally the features and functionality that get the most attention are the flashier ones. Vonage, for example, offers an application called IceBreaker, where sales teams can send automated messages to prospective clients...
Posted in: Solutions, Unified Communications
May 8th, 2019 by admin
Communications Platforms-as-a-Service (CPaaS) is an incredibly hot topic these days, and for very good reasons. It’s a way for developers to add today’s most attractive real-time communication capabilities? such as voice, video messaging, and instant...
Posted in: Services
October 16th, 2018 by admin
Today, flexibility at work is one of the most important factors contributing to job satisfaction, according to the U.S. Bureau of Labor Statistics. The agency reports 20 million Americans actively choose to work part-time for more flexibility. Most believe...
Posted in: Unified Communications
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