Digital Planet Blog

Should Your Business Use SD-WAN?

August 25th, 2021 by admin

The pandemic is continuing to impact how businesses operate. Initially, there was a significant movement towards working remotely, which required businesses to transition to cloud-based operations. Now, some companies are considering moving employees...

Read Full Story »

Posted in: Services, Solutions

The Benefits of Contact Center as a Service (CCaaS)

July 9th, 2021 by admin

In just a few short years, contact centers have changed considerably. With new ways for clients to interact with businesses, such as web calls, live chat, and video chat, what agents need to handle has grown drastically. The technology required...

Read Full Story »

Posted in: Solutions

Does Microsoft Teams Integrate with VoIP?

April 8th, 2021 by admin

When the pandemic hit, businesses scrambled to get their employees setup at home. Companies picked solutions that helped their employees succeed at the moment, but those solutions may not be ideal for the future. One of the most common solutions businesses...

Read Full Story »

Posted in: Services, Solutions

5G: The Buzz vs. Reality

January 12th, 2021 by admin

5G - is it all it's cracked up to be? Read this before you panic 5G was a prominent topic at the recent annual CES 2019 conference. Designated as an emerging trend with its conference track, 5G focused on various sessions, exhibits, and keynote speeches....

Read Full Story »

Posted in: Solutions

Elements of UC and C

November 2nd, 2020 by admin

Just as its name-united communications and collaboration-suggest, UC&C brings together various tools that allow users to communicate and collaborate under a single, unified interface and management system. UC&C offers companies multiple avenues...

Read Full Story »

Posted in: Services, Solutions

Top 5 Reasons a Cloud-based Model Supports a More Flexible (and happier) Workforce

October 5th, 2020 by admin

The growth and simplicity of cloud services have many workers trading desktops for internet browsers. Cloud-based services and anytime, anywhere access to devices and enterprise applications are opening up new opportunities for employees to have a more...

Read Full Story »

Posted in: Services, Solutions

Building a Successful Digital Customer Service Strategy

September 9th, 2020 by admin

Every interaction a customer has with a business can influence their perceptions of the company and determine whether they will become a return customer. Companies must carefully consider how they engage with customers to promote customer retention...

Read Full Story »

Posted in: Services, Solutions

What’s Elevating IoT and How Does That Apply to Your Business?

July 7th, 2020 by admin

The forces behind the rise of the Internet of Things (IoT) are no doubt powerful and transformative. New protocols, services, and systems will support the emerging IoT economy in many exciting and significant ways. In doing so, companies – large...

Read Full Story »

Posted in: Solutions

Advantages of Managed WAP

June 10th, 2020 by admin

Wireless Access Points (WAP) take WiFi connectivity offered by a single access point, such as a router, and extend the signal by creating wireless hotspots. This allows more devices to connect to a single network across a larger area while increasing...

Read Full Story »

Posted in: Services, Solutions

Gamifying Contact Centers

February 14th, 2020 by admin

Contact centers (also referred to as call centers) are an important touchpoint for customers. Customers’ experience with a contact center agent can help make or break their perception of a company. Due to this, it is critical that agents are motivated...

Read Full Story »

Posted in: Solutions

What 5G Will Bring

November 4th, 2019 by admin

There is a lot of excitement around emerging 5G technology, with major telecom service providers like AT&T, Verizon, and T-Mobile already discussing their strategies and initial progress for building and rolling out the new network. To match the developments...

Read Full Story »

Posted in: Services, Solutions

Defining Unified Communication & Collaboration

August 28th, 2019 by admin

For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you'd find a closet where PBX equipment was connecting employees to a central phone, as well as extensions....

Read Full Story »

Posted in: Services, Solutions, Unified Communications

Tips for Finding the Right Hybrid Cloud Provider

July 9th, 2019 by admin

So, your organization has decided to adopt a hybrid cloud architecture? That’s great news! Soon you’ll have a flexible model in place, with the ability to strategically run workloads of data where it makes the most sense. Either in the public cloud,...

Read Full Story »

Posted in: Services, Solutions, Unified Communications

Integrate Unified Communication (UC) System with Business Processes to Get More Bang for Your Buck

June 4th, 2019 by admin

When it comes to UC platforms, generally the features and functionality that get the most attention are the flashier ones. Vonage, for example, offers an application called IceBreaker, where sales teams can send automated messages to prospective clients...

Read Full Story »

Posted in: Solutions, Unified Communications

What is CPaaS and What Does It Mean to Business?

May 8th, 2019 by admin

Communications Platforms-as-a-Service (CPaaS) is an incredibly hot topic these days, and for very good reasons. It’s a way for developers to add today’s most attractive real-time communication capabilities? such as voice, video messaging, and instant...

Read Full Story »

Posted in: Services

UC&C-Does one size fit all?

October 16th, 2018 by admin

Today, flexibility at work is one of the most important factors contributing to job satisfaction, according to the U.S. Bureau of Labor Statistics. The agency reports 20 million Americans actively choose to work part-time for more flexibility. Most believe...

Read Full Story »

Posted in: Unified Communications



Looking for older press releases and announcements? View Archive »

Providers

View All Providers