August 25th, 2021 by admin
The pandemic is continuing to impact how businesses operate. Initially, there was a significant movement towards working remotely, which required businesses to transition to cloud-based operations. Now, some companies are considering moving employees...
July 9th, 2021 by admin
In just a few short years, contact centers have changed considerably. With new ways for clients to interact with businesses, such as web calls, live chat, and video chat, what agents need to handle has grown drastically. The technology required...
Posted in: Solutions
June 2nd, 2021 by admin
Cybersecurity has been a hot-button issue lately, and rightfully so. With the number of high-profile data breaches recently, businesses need to be proactive to prevent becoming the next victim. While most of the breaches that made the news were...
January 12th, 2021 by admin
5G - is it all it's cracked up to be? Read this before you panic 5G was a prominent topic at the recent annual CES 2019 conference. Designated as an emerging trend with its conference track, 5G focused on various sessions, exhibits, and keynote speeches....
Posted in: Solutions
November 2nd, 2020 by admin
Just as its name-united communications and collaboration-suggest, UC&C brings together various tools that allow users to communicate and collaborate under a single, unified interface and management system. UC&C offers companies multiple avenues...
September 9th, 2020 by admin
Every interaction a customer has with a business can influence their perceptions of the company and determine whether they will become a return customer. Companies must carefully consider how they engage with customers to promote customer retention...
July 7th, 2020 by admin
The forces behind the rise of the Internet of Things (IoT) are no doubt powerful and transformative. New protocols, services, and systems will support the emerging IoT economy in many exciting and significant ways. In doing so, companies – large...
Posted in: Solutions
June 10th, 2020 by admin
Wireless Access Points (WAP) take WiFi connectivity offered by a single access point, such as a router, and extend the signal by creating wireless hotspots. This allows more devices to connect to a single network across a larger area while increasing...
January 15th, 2020 by admin
Datacenter sprawl can happen easier than you think. Without realizing it, you may be paying for more data center space and facilities than necessary to run your company’s mission-critical applications, storage, and backup systems. That’s because over...
Posted in: Services
December 3rd, 2019 by admin
Identity and access management (IAM) should be at the heart of any organization's cybersecurity strategy. It's an essential component in supporting the delivery and security of digital services and assets, including access to data, applications, and...
November 4th, 2019 by admin
There is a lot of excitement around emerging 5G technology, with major telecom service providers like AT&T, Verizon, and T-Mobile already discussing their strategies and initial progress for building and rolling out the new network. To match the developments...
September 30th, 2019 by admin
With the promise of delivering more network agility at a much lower cost than multiprotocol label switching (MPLS) bandwidth, it’s not surprising that the SD-WAN market is estimated to grow 33% (CAGR) over the next five years. In fact, the market is...
August 28th, 2019 by admin
For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you'd find a closet where PBX equipment was connecting employees to a central phone, as well as extensions....
Posted in: Services, Solutions, Unified Communications
July 9th, 2019 by admin
So, your organization has decided to adopt a hybrid cloud architecture? That’s great news! Soon you’ll have a flexible model in place, with the ability to strategically run workloads of data where it makes the most sense. Either in the public...
Posted in: Services, Solutions, Unified Communications
January 9th, 2019 by admin
No two companies are exactly the same. Even those in the same industry have different requirements when it comes to their network infrastructure and wireless access. Mainstream Wireless Access Points (WAPs) are frequently used to support these business...
November 8th, 2018 by admin
It's fair to say the Internet of Things (IoT) era is officially upon us. IoT has morphed from analysts' favorite buzzword or buzz-acronym into a full-blown revolution. Just look at national homebuilder Lennar's decision to partner with Amazon...
Posted in: Solutions
June 7th, 2018 by admin
In some ways, cloud technology seems like it was made for a call center operation. The emergence of new cloud-based data storage and delivery models and innovative cloud services has been a game-changer for businesses maintaining and growing call center...
Posted in: Solutions
April 24th, 2018 by admin
While Software-Defined WAN (SD-WAN) technology was once reserved for smaller-scale operations, it is now seen as a proven, and more mature, network architecture. Today, it is trusted by many distributed enterprises, including those in financial services,...
Posted in: Services
February 15th, 2018 by admin
SIP trunking or hosted PBX? That is the VoIP implementation debate. Both are viable approaches when looking for a VoIP solution, which is the only problem. It’s up to you to decide which makes the most sense for your business. As is true for...
Posted in: Services
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