Digital Planet Blog

The Benefits of Contact Center as a Service (CCaaS)

July 9th, 2021 by admin

In just a few short years, contact centers have changed considerably. With new ways for clients to interact with businesses, such as web calls, live chat, and video chat, what agents need to handle has grown drastically. The technology required...

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Posted in: Solutions

Elements of UC and C

November 2nd, 2020 by admin

Just as its name-united communications and collaboration-suggest, UC&C brings together various tools that allow users to communicate and collaborate under a single, unified interface and management system. UC&C offers companies multiple avenues...

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Posted in: Services, Solutions

Building a Successful Digital Customer Service Strategy

September 9th, 2020 by admin

Every interaction a customer has with a business can influence their perceptions of the company and determine whether they will become a return customer. Companies must carefully consider how they engage with customers to promote customer retention...

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Posted in: Services, Solutions

What 5G Will Bring

November 4th, 2019 by admin

There is a lot of excitement around emerging 5G technology, with major telecom service providers like AT&T, Verizon, and T-Mobile already discussing their strategies and initial progress for building and rolling out the new network. To match the developments...

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Posted in: Services, Solutions

Defining Unified Communication & Collaboration

August 28th, 2019 by admin

For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you'd find a closet where PBX equipment was connecting employees to a central phone, as well as extensions....

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Posted in: Services, Solutions, Unified Communications

Tips for Finding the Right Hybrid Cloud Provider

July 9th, 2019 by admin

So, your organization has decided to adopt a hybrid cloud architecture? That’s great news! Soon you’ll have a flexible model in place, with the ability to strategically run workloads of data where it makes the most sense. Either in the public cloud,...

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Posted in: Services, Solutions, Unified Communications

Integrate Unified Communication (UC) System with Business Processes to Get More Bang for Your Buck

June 4th, 2019 by admin

When it comes to UC platforms, generally the features and functionality that get the most attention are the flashier ones. Vonage, for example, offers an application called IceBreaker, where sales teams can send automated messages to prospective clients...

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Posted in: Solutions, Unified Communications

Ask These Questions to Find the Right Managed WAP Provider

January 9th, 2019 by admin

No two companies are exactly the same. Even those in the same industry have different requirements when it comes to their network infrastructure and wireless access. Mainstream Wireless Access Points (WAPs) are frequently used to support these business...

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Posted in: Services, Solutions

Which Unified Communications Provider is Right For Your Business?

May 10th, 2018 by admin

Working with a Unified Communications provider allows you to bring all of your business communications needs under one supplier in order to minimize the complexity of managing multiple vendors. In doing so, you can leave the heavy lifting to the professionals...

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Posted in: Unified Communications



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