The contact center is the front line of the customer interaction, a direct connection to the customer experience. Digital Planet engineers effective contact centers using voice, text, chat, video, and other technologies to enhance the customer interaction. Integration of the Contact Center into systems like Salesforce™, using today’s advanced omnichannel customer support, including email, chat, and voice over IP (VoIP) – even social media to communicate with customers.
Contact centers are typically Cloud Based, Hosted or Virtual and use variable technologies like automatic call distributor (ACD), email response management, interactive voice response (IVR), TTY/TDD communications to serve customers.
Let Digital Planet show you how effective call centers can produce efficiencies and cost savings for your organization.